FAQ - Shipping Delivery

Yes. Although, orders placed through our website can currently only be shipped to addresses within the UK and Northern Ireland.

If you require delivery outside these areas, please contact us by phone, email, or via our website. We'll be happy to provide a quotation for international shipping.

We offer a range of delivery options depending on the size and nature of the goods being shipped.

Small parcel and fitting orders are typically delivered using DPD.

Tube and long-length products are typically delivered using DX.

International shipments are typically sent via DHL.

For local deliveries and larger orders, we may use our own fleet vehicles where appropriate.

For full details, please refer to our Delivery & Shipping Policy.

Yes.

To qualify for same-day despatch of stocked items, orders must be received before the following cut-off times:

Tube and long-length products: 2:00pm

Fittings and boxed goods: 3:00pm

Orders received after these times will normally be processed on the next working day.

Yes.

Orders can be collected from our Bristol head office and warehouse. Please wait until you've received confirmation that your order is ready for collection before travelling.

Full address details can be found on our Contact Us page.

If all items are in stock and your order is placed before the relevant cut-off time, we will normally despatch it on the same working day.

Most stocked UK mainland orders are sent on a next-working-day delivery service, unless otherwise stated. Couriers typically deliver by 5:00pm on the following working day.

If your order has not arrived by the expected delivery date, please contact us and we'll be happy to assist.

Please note: Next-working-day delivery is a service aim and cannot be guaranteed. Please refer to our Terms & Conditions for full details.

The vast majority of our products are despatched from our head office and warehouse in Bristol.

Occasionally, some specialist or non-stock items may be supplied directly from approved suppliers.

Once your order has been despatched, you'll receive an email confirmation showing the products that have been shipped.

For DPD deliveries, you'll also receive tracking notifications directly from DPD, including delivery updates and your allocated delivery time slot.

Please contact us as soon as possible.

If your order has not yet been processed or despatched, we'll do our best to amend or cancel it.

Once goods have been despatched with a courier, we are usually unable to stop the shipment. In this situation, please refer to our Returns Policy for information on returning unwanted items.

Yes.

You are welcome to arrange your own courier to collect goods from our premises. However, the shipment must be booked and organised by you directly with your chosen courier.

We are unable to book shipments on customer courier accounts. Once collection details have been provided, we'll ensure the goods are available and ready for collection at the agreed time.

Yes.

Deliveries are normally made to a responsible person at the delivery address and may require a signature upon receipt.

If you would like your goods to be left in a safe place, please provide clear delivery instructions when placing your order. Where possible, these instructions will be passed to the courier.

Please note that goods left without a signature are left entirely at the customer's risk. Once delivery has been completed in accordance with the instructions provided, Berkeley Stainless cannot accept responsibility for any loss, theft, or damage that occurs after the goods have been delivered.