FAQ - Products Ordering

Don't worry. We stock a vast range of stainless steel products, so finding the right item isn't always straightforward.

If you've purchased the product from us before, try entering the 7-digit stock code into the search bar. You can also browse our product categories using the menu at the top of the page.

If you're still unable to find what you need, please contact your local sales branch and we'll be happy to help.

Absolutely.

Our website is available as a convenient ordering platform, but you're welcome to place orders by telephone or email if you prefer. Many customers use the website to research products and check availability before placing their order with our sales team.

In some cases, we may not hold the finished product on the shelf, but we do have the components required to manufacture or assemble it.

As a result, the product may show as available while also displaying a lead time. Lead times can vary depending on current demand and production workload.

If you require the item by a specific date, please contact us before placing your order.

Whilst we stock over 400,000 individual items, some products do occasionally sell out.

Most back-ordered items are supplied within 5 working days. However, if the product is sourced from one of our international suppliers, lead times may be longer.

Where extended delays are expected, we'll contact you to discuss the estimated lead time, available alternatives, or credit options.

No problem.

We regularly manufacture bespoke adaptors, manifolds, pipe assemblies, and fabricated stainless steel products to customer requirements.

As many of these products are made to order, they're not always listed on our website. Simply contact your local branch with a drawing, sketch, specification, or description of your requirements and we'll be happy to provide a quotation.

Discount and promotional codes can only be redeemed through our website.

Simply enter your code in the promotional code box during checkout and the applicable discount will be applied automatically.

No.

All prices displayed on our website are exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate during checkout.

Product pricing is influenced by a number of factors and does not always increase or decrease in line with size.

Price variations can occur due to manufacturing costs, supplier pricing, stock purchased at different times, material availability, import costs, and fluctuations in stainless steel market prices.

As a result, a smaller product may occasionally cost more than a larger equivalent.

This usually means that pricing has not been assigned to your account for that particular product.

Please contact your local sales branch and we'll investigate the issue and update the pricing as quickly as possible.

Yes.

You can either add products to your basket and request a quotation, or contact your local sales branch with your requirements. We'll be happy to provide pricing, availability, and lead-time information.

In many cases, yes.

Our website contains a large selection of our most popular products, but we also supply many specialist, bespoke, and non-stock items. If you cannot find what you're looking for, please contact us with the details and we'll do our best to help.

Material certificates are not supplied as standard unless specifically requested at the time of ordering.

As a general rule, we do not record or trace individual heat numbers against customer orders. If material certification is required, please add a note to the order instructions when placing your order, or advise our sales team beforehand. We'll then ensure the relevant certificates are provided where available.

If certificates are requested after the goods have been delivered, you'll need to provide the heat numbers from the products received. We can then use these to locate and supply the corresponding material certificates where possible.

This helps us ensure the correct certification is provided and avoids delays after delivery.

Orders can often be amended or cancelled before they are processed or despatched. However, bespoke, fabricated, cut-to-length, or special-order items may not be eligible for cancellation once production or procurement has commenced.

Please contact us as soon as possible if you need to make any changes to your order.