FAQ - My Account

We offer two ways to register for a web account.

Pay As You Go Customers

Please register by clicking here.

Existing Credit Account Customers

If you already have a credit account with us, please request web access by clicking here.

Both forms are quick and easy to complete and should only take a few minutes.

Yes. Your information is stored securely and treated as confidential. We do not share your details with third parties for marketing purposes.

In certain circumstances, we may share relevant information with our credit insurance provider when processing credit account applications, or where required by law.

All new accounts are reviewed and created manually to ensure your details are accurate and assigned correctly.

During normal working hours, we aim to process account requests as quickly as possible, often within an hour. However, please allow up to 1–2 working days during busy periods or where additional checks are required.

Requests submitted outside of working hours, at weekends, or on public holidays will be processed on the next working day.

Please first check that you have already registered for a web account with us.

If you have, please ensure you are entering the correct email address and password. If you're still unable to access your account, use the "Retrieve Password" link on the login page to reset your password.

No problem.

Simply click the "Retrieve Password" link on the login page and follow the instructions to reset your password.

For security reasons, we cannot view or access customer passwords, as all passwords are stored in an encrypted format.

No.

We never see or store your card details. All card payments are processed securely through our payment provider, Dojo.

When making a payment, you will be redirected to Dojo's secure payment portal to complete the transaction.

Log in to your account and navigate to My Account on the left-hand side of the screen.

Select Display Orders to view your previous orders and their current status. You can also view order details and easily reorder products from previous purchases.

Log in to your account and navigate to My Account on the left-hand side of the screen.

Select Product History to view your most frequently purchased items over the past 12 months, including purchase values and the date each item was last ordered.

Log in to your account and navigate to My Account on the left-hand side of the screen.

Select Account Transactions to view your account activity, including invoices, credit notes, payments, and outstanding balances.

To receive a copy invoice, click the "Copy Inv" button next to the relevant transaction. A copy of the invoice will be emailed to the registered email address on your account.

Log in to your account and navigate to My Account on the left-hand side of the screen.

Select Account Transactions and click the "Copy Statement" button located at the top of the page.

An up-to-date statement will be emailed to the registered email address on your account.

Log in to your account and navigate to My Account on the left-hand side of the screen.

Select Account Transactions.

Towards the top of the page, you'll find your account information, including your account number, invoice address, current credit limit, and today's date.

Log in to your account and navigate to My Account on the left-hand side of the screen.

Select Account Transactions.

If your account is on stop, a red warning message will be displayed stating:

"Your Account is on stop, Orders will be accepted but not despatched."

If this message is not displayed, your account is active and orders can be processed as normal.

Log in to your account and navigate to Account Management on the left-hand side of the screen.

Select Pay Invoice to view a list of outstanding invoices. You can choose individual invoices, multiple invoices, or select all outstanding invoices for payment.

Once you've selected the invoices you wish to pay, click Pay Invoice to be redirected to our secure payment portal to complete the transaction.

Please log in to your account. On the left-hand side, under "Account Management", you'll see a "Pay Invoice" section. Here you'll find a list of outstanding invoices. You can choose individual invoices, or section all or a group. Once "Pay Invoice" has been pressed, you'll be directed to our secure payment portal.

If your email address, telephone number, billing address, delivery address, or other account details have changed, please contact our sales team and we'll be happy to update your account information.

Telephone: 0117 9665544 (Option 2)

Email: [email protected]